Frequently Asked Questions

What is Meridian HSN Telemedicine Powered by AmericanWell?

Meridian HSN Telemedicine Powered by AmericanWell is a faster, easier way to see a doctor. You can have video visits with a doctor anytime. It’s easy to use, private, and secure.

What does your telemedicine offer?

Meridian HSN Telemedicine Powered by AmericanWell offers your choice of trusted, U.S. board-certified doctors and therapists, video visits using the web or mobile app, online medical consultation and diagnosis and even prescriptions when appropriate and allowed by state.

Can I use this telemedicine program at night?

Meridian HSN Telemedicine Powered by AmericanWell can be used any time, day or night. It’s perfect when your doctor’s office is closed, you’re too sick or busy to see someone in person, or even when you’re traveling.

How do I Sign-up

Visit our online signup forms and select the program you want. Once you have selected your plan, then you will be taken to a web page where you can download the iOS or Android App or sign in from your desktop computer.

What can doctors treat on Meridian HSN Telemedicine Powered by AmericanWell

You can take care of most common issues like colds, flu, fever, rash, abdominal pain, sinusitis, pinkeye, ear infection and migraines.

Are there other types of medical services available such as therapists?

The Meridian HSN Telemedicine Powered by AmericanWell also has therapists available for ongoing counseling for concerns like depression, anxiety, stress, relationships, and insomnia, as well as for diet and nutrition help.

When would I use Meridian HSN Telemedicine Powered by AmericanWell?

Times when you might use Meridian HSN Telemedicine Powered by AmericanWell would be:

  • I should probably see a doctor, but can’t fit it into my schedule
  • My doctor’s office is closed
  • I feel too sick to drive
  • I have children at home and don’t want to bring them with me
  • It’s difficult for me to get a doctor’s appointment
  • I’m on business travel and stuck in a hotel room

Where Can I See A Doctor Online?

As of 2016 the majority of states in the U.S. say it’s fine to see a doctor on live video on your computer, phone or tablet. There are a few states where you cannot see a doctor online if you do not have a previous relationship with the doctor or have prescriptions prescribed via Telemedicine. When you start our Telemedicine program, AmericanWell will let you know about any telemedicine regulations in your state.

Can I use Meridian HSN Telemedicine Powered by AmericanWell when I’m traveling?

Telemedicine is great when you are on the road for vacation or work. Telemedicine physician consults are based on where you are located when you call in and those consults are governed by the regularions of that state.

Who Are The Doctors?

The clinical services with Meridian HSN Telemedicine Powered by AmericanWell are provided by Online Care Group. This is the nation’s first and largest primary care group devoted to telemedicine. Doctors on in the group:

  • Average 15 years experience in primary and urgent care
  • Are US Board Certified, licensed and credentialed
  • Have profiles, so you can see their education and practice experience
  • Are rated by other patients, so you can review and select the doctor that meets your needs

How do I add my spouse?

Your spouse should create a separate account to enroll.

How do I add a child to my account?

Parents and guardians can add their children who are under age 18 to their account and have doctor visits on their behalf. Enroll yourself first and then add then add your child or dependent to your account.

What do I do if I have a child over 18 who is still on my health insurance?

They should enroll as an adult and create their own separate account.

“I was supposed to hop on a plane, but I felt a bad sore throat coming on … Instead of taking off more time from work, I simply shut the door to my office and saw a doctor online … Within 10 minutes I had gotten a prescription antibiotic called into the pharmacy down the street … This was high-definition video. If I’d wanted to, I could have read the documents on the doctor’s wall.”
— Sales executive

Consult with a top-rated doctor by mobile, web or phone. The doctor is always in – midnight or midday, they are available.